HIGH CALL VOLUME

We have been experiencing very high call volume during the COVID19 pandemic.  We strongly urge you to utililize the secure patient portal for all non-urgent matters such as medication refills, simple questions for your doctor, even appointment requests.  If the portal is not a viable tool for you, you may find that our office is easier to reach in the afternoons.  Our morning call volume, particularly early in the week, is incredibly heavy and despite our best efforts we are aware wait times can exceed 10 minutes.  We do find that patients that readily utililize the patient portal report high satisfaction when interacting with our office due to the ease and convenience it offers.  

COVID-19 Precautions for Office Visits

During the COVID-19 Pandemic we have put the following procedures in place to provide a clean, safe environment for our patients and staff.

•  Office Visits are limited to the scheduled patient.  Only the patient will be allowed to sit in the waiting area and be seen in the examination room.  (We do allow 1 additional visitor if a patient is unable to complete their visit independently.)
•  All visitors to our office must wear a mask covering their nose and mouth at ALL times when in the office.
•  Any person that has traveled outside of New Jersey within the past 10 days will NOT be seen in the office. Your visit can be rescheduled or if appropriate rebooked as a Televisit (states excluded from self-quarantine NY, CT, PA, DE)